YOU NEED TO KNOW About office 365 ticketing system

Service Level Agreement
Meeting Service Level Agreements each and every time is the goal of any organization. With this particular Sharepoint helpdesk ticketing system Get the important things done first with prioritized queues. Get alerts on expiring SLAs, Plan resources based on historical reports & stand taller in meeting SLA with Sharepoint helpdesk ticketing system.
Define SLA for various product and services both for response time and resolution amount of time in this Microsoft help desk software. Setup rules for when every ticket needs to be replied to and solved so agents are clear concerning the deadline. Reminder & alerts on SLA expiring to agents and their managers can be managed in Sharepoint helpdesk ticketing system. SLA reports helps in assessing helpdesk agent?s numbers in each team.

sharepoint helpdesk ticketing system
Focus on the thing you need
HR365?s Sharepoint ticketing system offers different ticket views to help you automatically organize your tickets predicated on priority, category, time, & status. This can help your team to save time deciding which ticket needs their attention first.
Employees can submit requests to teams through Sharepoint ticketing system?s customer portal, via email, or via an embedded web part. Support team like IT, HR, legal, finance, etc. can then focus on these requests, track and monitor using this Sharepoint ticketing system.

sharepoint helpdesk ticketing system
Autopilot
With this Sharepoint helpdesk ticketing system, streamline your helpdesk with rules and automation that works around the clock, to make sure that your support process and guidelines are as smooth as you possibly can.
Microsoft help desk software can help you in automate rules, distribution of tickets, priorities, following through to tickets which are prepared to close and other operational tasks that help you run your support. This SharePoint helpdesk ticketing system can effectively utilize your team?s productive time better and make the perfect support experience for for end users.

sharepoint ticketing system
Self Service
Sharepoint helpdesk ticketing system allows your customer to improve ticket from portal and additional allow them to check status of their open ticket, check previous tickets and alert them the moment agent take action on their tickets. Also Sharepoint helpdesk ticketing system help them to find solutions faster with knowledgebase of similar issues & resolution provided earlier. It also helps in reducing the ticket volume your helpdesk receives.
sharepoint ticketing system
Security, Identity & Access Management
Whitelisting & blacklisting of domains features avoid spams and harassments with Sharepoint helpdesk ticketing system. Secure and exclusive access for agents to utilize predefined domains and email ids. At the service level, Office 365 uses the defense-in-depth approach to provide physical, logical, and data layers of security features and operational guidelines in Microsoft help desk software.